Shipping
How long does shipping take?
Orders placed before 3 pm PT ship the same day. In the contiguous USA, shipping is free and takes 2-5 business days, with Priority Shipping (1-3 business days) and 1-Day Express Shipping available as upgrades at checkout. International packages are delivered within 1-5 business days on average.
Do you ship worldwide?
Yes. We offer worldwide delivery, including Alaska, Hawaii and Puerto Rico.
Returns
What is your return policy?
You have 30 days after receiving your item to request a free return or exchange. Shoes must be new and unworn, with no signs of wear such as sole scuffs or vamp creasing. Email support@scarpetto.us to start a return.
Who pays for return shipping on international orders?
International customers are responsible for return or exchange shipping.
Sizing
How do I find my size?
See our men's size guide or women's size guide. For women's styles, start with your usual women's dress-shoe size; pointed-toe pumps may fit more closely.
About Scarpetto
Are Scarpetto shoes handcrafted?
Yes. Our shoes are handcrafted, and since 1981 Scarpetto has been blending artisanal roots with a contemporary mindset to craft footwear for men and women. Read more on our heritage page.
How should I care for my shoes?
See our leather shoe care guide.
Payment and support
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, Amazon and Satispay.
How can I contact you?
Email support@scarpetto.us or visit our contact page. For full terms, see our shipping and returns page.
